Terms & Conditions

To make a booking simply fill in the online reservation form. We can also tailor make your preferred tour package – please email your request to info@crossing-indonesia.com and we will contact you with various itinerary options.
Reservations should be made as early as possible especially if you are traveling in the high and peak season. Tour spaces will be confirmed in order of receipt and upon payment of deposit.

Once your reservation has been confirmed it is necessary to make full payment at least 90 days prior to the tour commencement date. For confirming bookings you will have to pay 50% of the total amount in advance. Payment of remaining 50% of the amount should be made 15 days before the start of the tour and payment can be made by wire bank transfer. Fluctuations in the currency exchange rate on the day of the purchase may result in a slight difference in the totals. Please note the wire transfer incurs bank transfer fees (on both sides). You will need to ensure your payment covers these fees.

We regret that personal or bank cheques are not accepted. We reserve the right to cancel your booking if payment is not received when due, wherein the Cancellations and Refunds clause, listed below, shall be effected.

Should you wish to cancel your booking, you must advise us in writing. Upon receipt of your cancellation the following fees will apply:

30 days or more before commencement: $200 per person
29 to 15 days before commencement: 50% of tour fee
14 or fewer days before commencement: 100% of tour fee

No part refunds are made for unused portions or services of a tour, or tour extension, under any circumstances.

We are designed to be suitable for people of all ages in good health and moderate fitness. While activities are not strenuous, on some tours we will be taking hikes for several miles on tracks in wilderness areas, including mountainous regions, which involve uphill walks and uneven ground. It will be necessary to carry your own luggage, extra clothing, food and water for these activities. Should you have any concerns about your own capabilities and/or fitness in relation to a particular tour, please contact us to discuss this before sending your reservation form. You are required to disclose any medical or physical condition that you have which could create a risk for you or any other tour participants. We reserve the right to request a doctor’s statement of good health. We reserve the right to decline participation on any tour activity where an individual’s health and physical condition is deemed to be unsuitable for the activity undertaken. Once a tour space has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy. We assume no responsibility for medical care nor guarantee to meet any special dietary requirements.

We strongly recommend all participants purchase travel protection insurance, as no insurance is included in the tour fee. Please make sure you have adequate personal and medical insurance to meet any personal or medical emergency which might arise. In some cases if you need medical care during the tour you may be required to pay for it at the time it is rendered and seek reimbursement from your insurer after you return home. Please check with your medical insurer for details. In the event of a medical emergency we will make every effort to assist you in obtaining necessary care and if necessary assist you in making arrangements to transfer funds from home to pay for it.

The responsibility of Crossing Indonesia is strictly limited. We are organizing, promoting, and selling tour programs consisting of certain travel services, including, but not limited to, land, air, and water transportation, and accommodations that we purchases or reserves from various suppliers. We do not own or operate any of these suppliers. The suppliers are not agents or employees acting for us. As such, we are not responsible for any negligent or willful act or failure to act of any supplier or of any third party. By utilizing the travel services of the suppliers, you agree that you will look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that we shall not be liable.

We cannot accept responsibility for losses or an extra expense caused by, but not limited to, delay or changes in any transportation services, weather, illness, injury, strike, quarantine or other causes. All such losses or expenses will be the sole responsibility of the participant.

We reserves the right to cancel any tour prior to commencement, whereupon paid tour funds will be refunded in full, but is not liable for any other tour preparation expenses such as air ticket penalties, visa fees and medical treatments.

We reserves the right to substitute accommodations of similar category for those indicated and to make any changes in the itinerary or transport where deemed necessary. Where weather conditions or forces of nature restrict or prohibit tour activities, we reserves the right to alter the tour program and substitute alternative activities.

The Acceptance of Risk release must be signed by each participant prior to the commencement of the tour. No alterations to the Acceptance of Risk release will be accepted. We regret that we are unable to accept participation in any tour by any persons failing to comply, and no tour fees will be refunded.

All parts of the Terms and Conditions, and the Acceptance of Risk release, shall be governed in all respects by and interpreted in accordance with the law within Indonesia.

By checking the Terms and Conditions box on the reservation form you certify that you have read, fully understand and agree to abide by the Terms and Conditions aforementioned.

While every effort has been made to ensure that all information is correct, Crossing Indonesia is not responsible for any errors contained on this website.

We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us